Four procedures, each with an owner
Each procedure names the rules it reads, what it produces, and the person in your firm who confirms it.
Write up a call
A call turned into the follow-up email and the action items, in your firm's house style. Nothing is sent until a partner confirms it.
Onboard a client
A new client taken from enquiry to engagement, using the documents your firm requires for that type of matter. It starts, chases and records the conflict and identity checks. A named person carries them out.
Tell me about my day
The day's meetings, what each one needs from you, and what is outstanding. It reads only. It drafts nothing and sends nothing.
Capture time
Time entries drafted with your rounding rules and activity codes, saved as a CSV file. The fee earner confirms each entry. It does not write into your practice system.
The rules your firm runs on
Most of the install is your firm's rules, not software. For a new firm, some of these decisions do not exist yet, so the interview makes them.
- Who does what in the firm, and who confirms each procedure
- What each type of matter needs at onboarding, and whether identity checks apply
- Your time rounding rules and activity codes
- Your house style for letters and emails
- How you price, who may open a matter, and what your client-care letter says
- An index of open matters: names, parties, status and where the file lives. Never copies of client files
Fourteen days, with a check at the end
Day 0: payment and access
You pay the install fee, confirm the Claude plan your firm will use, and give access to one folder in your SharePoint or OneDrive. Day 0 is the day all three are done. No work starts before it.
Days 1 to 4: the interview
About 90 minutes of your time, in ten-minute sittings. I pre-fill it from your templates, your website and your practice-system export, and you can answer by speaking. A question you do not answer stays blank and flagged. Nothing is invented.
By day 14: the build
Your rules are written as plain files in your folder, each with a named owner, a deputy and the date it was last confirmed. The four procedures are set up to run on them in your Claude plan.
Day 14: the check
Each procedure is checked against written tests, including one run end to end on your own work, started by someone in your firm other than me. If fewer than three of the four procedures are running on day 14, you get the full install fee back. The full terms are given at signature.
Kept true every month
Rules go stale and Claude changes. The monthly fee pays for keeping both in step.
- Each procedure retested whenever Anthropic releases a new Claude model
- A monthly health report: rules that have gone stale, procedures with no owner
- A quarterly review where each owner confirms or retires their procedure
- Release notes saying what changed, every time anything changes
- A day-30 handover test and an operator guide, so your team can carry on without me
One install, then upkeep
All prices plus VAT.
Paid in full before work starts. If fewer than three of the four procedures are running on day 14, you get the full install fee back. The full terms are given at signature.
- Upkeep: £500 a month for up to four people
- Upkeep: £1,000 a month for five to fifteen people
- Your firm's Claude plan is separate, paid by your firm to Anthropic
- Stop paying and you keep the folder and everything in it
- More procedures can be added after day 14, priced separately
Kept deliberately small
Kernel runs in Claude today. The files are plain text that Microsoft Copilot can also read, but the procedures have not been tested in Copilot yet.
- Voice control or a hosted app. Kernel runs in your Claude plan.
- Writing into your practice system. Time and drafts come out as files and drafts.
- Copies of client files. The folder holds an index, not the documents.
- Any promise of hours saved.
Craig Miller
Ex-Microsoft and JPMorgan executive, engineer and Harvard MBA, with 20 years in digital transformation.
Kernel is new. I do each install myself and take on one firm at a time.